No traveler enjoys the feeling of hopping off the plane, making his or her way to baggage claim, and then finding… nothing. So Delta Air Lines passengers will be happy to learn that they can now track their bags in real time using a new feature on the airline’s mobile app.
Everyone’s selling something — maybe it’s selling a company’s products to skeptical buyers, maybe it’s “selling” our personality to the man or woman we hope to have a relationship with. Whatever we hope to sell, not all of us are good at closing the deal. We give in to our nerves or sabotage our important messages with conflicting signals that turn off the person on the other side of the table. How do we get better?
Power Cues by Nick Morgan offers some suggestions. The title is a bit of a misnomer, as Morgan isn’t really giving you a handful of gestures or phrases that connote power. Instead, he’s trying to get you into alignment, so that your attitude, your words, your non-verbal signals, and even your voice are in harmony. Put it all together and you have a consistent message that helps you get more of what you want.
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